Returns Policy

At Aqueria, every product is formulated and packed with strict quality checks. Due to the nature of skincare products and hygiene considerations, we currently do not offer returns or exchanges once an order has been delivered.

However, we do support replacements in case of damaged or incorrect products, subject to the conditions below.

No Returns / No Exchanges

• We do not accept returns or exchanges for:

  • Opened or used products

  • Change of mind

  • Skin reaction or individual preference

  • Incorrect product ordered by the customer

This policy helps us ensure product safety, hygiene, and authenticity for all customers.

Replacement for Damaged or Incorrect Products

We will gladly assist with a replacement if:

• You receive a damaged product, or

• You receive an incorrect item

Mandatory Conditions:

• A clear unboxing video is mandatory

• The video must:

  • Start before opening the package

  • Clearly show the outer box, inner packaging, and product

• Requests without an unboxing video cannot be processed

⏱️ Reporting Timeline (VERY IMPORTANT)

• You must raise the issue within 48 hours (2 days) of delivery

• Requests raised after this window will not be eligible for replacement

📩 How to Raise a Replacement Request

Please email us at helpdesk@thesuprlife.com with:

• Order ID

• Clear unboxing video

• Images of the damaged/incorrect product

• Brief description of the issue

Our team will review the request and respond within 2–3 working days.

Cancellation & Refund Policy

All orders are processed immediately upon confirmation, hence changes, cancellations, or refunds are not applicable once the order is placed.